What counts as a named user?
One individual with their own Cloud Konnekt account and MFA. Personal accounts mustn’t be shared, but licences can be reassigned when staff change.
Can I use Cloud Konnekt on multiple devices?
Yes. One person using several devices counts as one user.
Can I use more than one AI assistant?
Yes. One person using several supported AI tools — say Claude and ChatGPT — still counts as one user.
Does sharing a business-system connection reduce the user count?
No. A connection is a configured link to your business system, with its own permissions and usage controls — not a link to an AI assistant. Each person using it needs their own licence. One person assigned to several connections counts once.
What if we need more users or access across several organisations?
Additional named users are available as you grow. Larger teams, multi-organisation and partner deployments are available by agreement. Each subscription covers an agreed business-system scope.
Does upgrading give every user access to everything?
No. Your plan sets which capabilities are available; your administrators decide which users can use them and what data they can reach.
Are AI subscriptions included?
No. You bring your own Claude, ChatGPT, Grok or other supported AI subscription. It’s separate from Cloud Konnekt pricing, and we don’t charge for AI model usage.
What does onboarding include?
Connection setup to your finance system, access configuration, testing against your data, and a handover, run by Cloud Konnekt. It’s £495, charged once.
What does “Planned” mean?
Planned capabilities are on our roadmap for that plan. They aren’t included today and will be released when they’re ready and dependable.
Can I buy through my finance-system partner?
Yes. Cloud Konnekt is delivered through partners, who handle training, implementation and first-line support.
Is pricing the same for every finance system?
Yes. Plans and onboarding cost the same whichever supported system you run — iplicit today, with Sage Intacct, Access Financials and Aqilla next.
Is Cloud Konnekt storing my data?
We don’t store ledger data. Results go straight back to your AI assistant without being kept; only requests are logged, for 90 days, for support. Once results reach your assistant, your AI provider’s terms apply — see AI & data privacy.